Privacy Policy | North Shore Executive Functioning

Payment & Rescheduling Policy:

1. Clients enrolled in the NSEF Coaching Subscription Plan agree to meet with their coach every week at a designated day & time for personalized 1:1 coaching.

2. Coaching subscription plans renew automatically every 4 weeks. Clients who wish to stop coaching services after completing the four session in their subscription cycle may cancel before their next subscription renewal date. After this time, coaching sessions are non-transferrable and non-refundable.

3. If the client cancels or requests to reschedule a session with less than 48-hour notice, client shall pay the full fee for that session. Rescheduling requests with more than 48-hour advance notice are permitted, when available, within the duration of the plan parameters.

4. All clients have the right to a Coach Match Guarantee. If the initial coaching session does not prove to be a good match, NSEF will re-match the client with another coach or refund the remaining sessions on the subscription plan. Client must make this request, in writing, within 48-hours after the initial session.

5. EF coaching represents both a financial and scheduling commitment. Sessions are expected to begin and end on time. If there is a need to address additional questions or concerns, professional consultation outside of the client’s 50-minute session (including extra one-on-one coaching sessions, scheduled and unscheduled phone sessions, requested report writing, documentation of progress, and consultation with outside providers) will be prorated and billed accordingly.

Effective Date: March 13, 2024

Grounded Brain LLC, operating as North Shore Executive Functioning (“NSEF Coaching,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information through our website located at https://www.nsefcoaching.com (“Website”), as well as through other interactions with us.

1. Information We Collect

We collect personal information you provide to us when you interact with our Website or contact us directly. The types of personal information we may collect include:

Names
Email addresses
Phone numbers
Contact preferences
Preferred pronouns
Age (for the purposes of connecting clients with appropriate coaches and providing coaching services)

2. Use of Information

We use the personal information we collect for the following purposes:

To provide our coaching services and fulfill our contractual obligations to you.
To communicate with you, including responding to your inquiries, providing customer support, and sending administrative information.
To personalize your experience and tailor our services to your preferences.
To send you marketing communications about our services, promotions, and events. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in such communications.

3. Sharing of Information

We may share your personal information with third-party service providers who assist us in operating our business and providing our services. These service providers may include:

ActiveCampaign and Google Workspace for marketing and coach-to-client communications.
Acuity for booking and payment processing.
Social media platforms for marketing purposes (only email addresses are shared for this purpose, and no other personal information).

We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4. Data Security

We take reasonable measures to protect the security of your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Choices

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications.

6. Children’s Privacy

Due to the nature of our services, which include coaching services to children, we do collect information including the child’s name, age, email, phone number, and preferred pronouns in order to properly provide our coaching services. This information will not be shared for marketing purposes and will only be shared internally to complete our obligatory services.

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any updates to this Privacy Policy on our Website, and the effective date of the updated policy will be indicated at the top of the page.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@nsefcoaching.com or 1-312-380-9610.

By using our Website or otherwise providing us with your personal information, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

NORTH SHORE EXECUTIVE FUNCTIONING

Professional EF Coaching