Privacy Policy

Payment & Rescheduling Policy:

 

1. Clients who enroll in the EF Coaching Subscription Plan agree to meet weekly with their coach at a designated day & time for individualized 50-minute coaching sessions.

2. EF Coaching represents both a financial and scheduling commitment. Coaching subscriptions renew every 4 weeks with sessions booked at the same timeslot each week unless otherwise specified. Reminder emails are sent one (1) week before billing renewal. Once the payment has been processed, any refunds will incur a 5% service charge to cover payment processing fees.

3. Coaching sessions are expected to begin and end on time. If the client cancels or requests to reschedule a session with less than 48-hour notice, client shall pay the full fee for that session.

4. Clients have the right to a Coach Match Guarantee. If the initial coaching session does not prove to be a good match, NSEF will re-match the client with another coach or refund the remaining sessions in the subscription plan. Client must make this request, in writing, within 48-hours after the initial session. After this time, coaching sessions are non-transferrable and non-refundable.

5. If there is a need to address additional questions or concerns beyond the scheduled weekly 50-minute session time, all services related to a case including extra one-on-one coaching sessions, parent coaching sessions, scheduled and unscheduled phone sessions, consultation with outside providers, requested report writing and/or educational plan preparation will be prorated and billed accordingly. 

Privacy Policy

 

Effective Date: March 13, 2024

 

Grounded Brain LLC, operating as North Shore Executive Functioning (“NSEF Coaching,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information through our website located at https://www.nsefcoaching.com (“Website”), as well as through other interactions with us.

 

1. Information We Collect

 

We collect personal information you provide to us when you interact with our Website or contact us directly. The types of personal information we may collect include:

 

  • Names
  • Email addresses
  • Phone numbers
  • Contact preferences
  • Preferred pronouns
  • Age (for the purposes of connecting clients with appropriate coaches and providing coaching services)

 

2. Use of Information

 

We use the personal information we collect for the following purposes:

 

  • To provide our coaching services and fulfill our contractual obligations to you. 
  • To communicate with you, including responding to your inquiries, providing customer support, and sending administrative information.
  • To personalize your experience and tailor our services to your preferences.
  • To send you marketing communications about our services, promotions, and events. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in such communications.

 

3. Sharing of Information

 

We may share your personal information with third-party service providers who assist us in operating our business and providing our services. These service providers may include:

 

  • ActiveCampaign and Google Workspace for marketing and coach-to-client communications.
  • Acuity for booking and payment processing.
  • Social media platforms for marketing purposes (only email addresses are shared for this purpose, and no other personal information).

We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

 

4. Data Security

 

We take reasonable measures to protect the security of your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

 

5. Your Choices

 

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications.

 

6. Children’s Privacy

 

Due to the nature of our services, which include coaching services to children, we do collect information including the child’s name, age, email, phone number, and preferred pronouns in order to properly provide our coaching services. This information will not be shared for marketing purposes and will only be shared internally to complete our obligatory services.

 

7. Updates to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any updates to this Privacy Policy on our Website, and the effective date of the updated policy will be indicated at the top of the page.

 

Contact Us

 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@nsefcoaching.com or 1-312-380-9610.

 

By using our Website or otherwise providing us with your personal information, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.